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Artificial Intelligence vs Emotional Intelligence: What’s The Difference?

In a world where technology is constantly advancing, it’s no surprise that artificial intelligence is becoming more prevalent in our everyday lives. From Siri to self-driving cars, AI is changing the way we live and interact with the world around us. However, there is another type of intelligence that is often overlooked in the midst of all the excitement surrounding AI; we are talking about emotional intelligence. Though they may sound similar, we shouldn’t use these two terms interchangeably. What’s the difference between emotional intelligence vs artificial intelligence?

What is artificial intelligence?

Artificial intelligence (AI) is the process of programming a computer to mimic human intelligence and behavior. You can do it in a number of ways, but the end goal is always the same – to create a machine that can think and learn like a human.

Some of the most common applications of AI include:

  • Speech and emotion recognition
  • Fraud detection
  • Predicting consumer behavior
  • Autonomous vehicles

What is emotional intelligence?

Emotional intelligence (EI) is the ability to understand and manage one’s own emotions, as well as the emotions of others. We often hear that emotional intelligence is more important than IQ when it comes to being successful in life.

Some of the most important skills associated with emotional intelligence are:

  • Self-awareness
  • Self-regulation
  • Empathy
  • Social skills

So, what’s the difference between emotional intelligence vs artificial intelligence?

What is the difference?

We have to mention a few key differences when talking about AI vs EI. The most important discrepancies between these two concepts include:

  • AI is based on logic and machines, whereas EI is about emotions. One of the biggest differences between emotional intelligence and artificial intelligence is that AI uses advanced machines, whereas EI evolves around emotions. This means that AI is more focused on things like data and analytics, while EI is concerned with human relationships and interactions.
  • AI can be taught, while EI is more innate. Another key difference is that artificial intelligence can be taught through programming, while emotional intelligence is more of an innate quality. This isn’t to say that emotional intelligence can’t be learned or improved, but it’s harder to change it than to program a machine.
  • Artificial intelligence gathers and analyzes data, whereas emotional intelligence perceives and manages emotions. One of the most important things to know about emotional intelligence vs artificial intelligence is that AI relies on data in order to function, while EI is based on emotions. This means that AI is better at analyzing large amounts of data and spotting patterns, while EI is more about managing emotions and relationships.

Can we use AI for emotional analytics? The takeaway

Thanks to a wide range of emerging tools such as emotional analytics software, it’s now possible to benefit from artificial intelligence to gather data about people’s emotions more effectively and efficiently.

Such solutions are more and more willingly utilized by organizations that want to better understand their target audiences and tailor their strategies accordingly. 

Want to learn more about emotion AI software? Contact us and let’s talk about your project!

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Informations about
the Author

Stefano Bargagni

Internet serial entrepreneur with a background in computer science (hardware and software), Stefano codified the e-commerce platform and founded the online retailer CHL Spa in early 1993, one year before Amazon. He is the Founder and CEO of MorphCast.