MorphCast for Zoom – FAQ

Zoom used to offer attention tracking as a native feature. However, this functionality was removed in April 2020. This decision was part of a significant effort on Zoom’s part to address privacy concerns and enhance the safety of their users, especially during the rapid surge in Zoom usage worldwide due to the COVID-19 pandemic and related measures.
In response to the removal of this feature, we developed MorphCast for Zoom. Our goal was to offer users an alternative solution that enables them to monitor attendees’ engagement during virtual events while prioritizing data privacy and security. With MorphCast for Zoom, you can track the attention level of participants without compromising their personal information, ensuring a safe and privacy-conscious approach to gathering insights from your online events.

MorphCast for Zoom is a service that provides real-time analysis of participants’ emotional state, attention level, and engagement during video conferences or webinars on Zoom. It aims to help improve communication and interactions during these virtual events by analyzing the data through both real time and deferred dashboard.
The service is based on MorphCast Emotion AI technology, which is software for image processing that can determine the emotional state and other apparent characteristics of an individual in front of the camera.
During the Zoom video conference or webinar, the organizer can start and stop the analysis, and participants can choose to accept or reject the analysis. If the analysis is enabled, the organizer can access a real-time dashboard with a table that displays the participants’ name, dominant emotion, number of faces in front of the screen, attention level, and engagement. The dashboard also shows the average attention and arousal levels of the participants, dominant emotions, and attention level per minute.
After the event, the organizer can access a report that includes a table with the data of each participant who authorized the analysis, such as name, dominant emotion, and average attention and arousal levels. The report also includes the top 5 emotions expressed by participants during the entire event, a 2D emotional space, and the dominant emotions of the participants in percentage. The organizer can select individuals or groups of participants and view their respective data.
MorphCast for Zoom is available through the Zoom App Marketplace and is a paid service that anyone with a Zoom account can use.

MorphCast for Zoom brings the power of Emotion AI to your video calls. With it, you can detect emotions to understand your audience’s real-time reactions, measure attention levels, and assess how engaged participants are during the meeting. The features are constantly evolving, with new updates released weekly to enhance your experience.
As for video conferencing-specific features like recording or other functionalities, these depend on your Zoom subscription plan. Be sure to check your Zoom account settings to see what’s included in your plan.

MorphCast for Zoom is an App available in the Zoom App Marketplace, easy to use just following the simple steps contained in this Quick Start Guide. It is not an application that needs to be downloaded and installed separately on a device. Instead, users can simply access the Zoom App Marketplace from within their Zoom account, search for the MorphCast for Zoom, and then connect it directly to their Zoom account. Once the app is activated, it can be accessed and used during video conferences and webinars from within the Zoom browser interface through the URL served by the application on the domain zoom.morphcast.com.

Yes, participants can choose to accept or reject the analysis. If they reject the analysis, their data will not be included in the dashboard or report.

Yes, participants can choose to accept or reject the emotional analysis provided by MorphCast for Zoom. If a participant does not consent to the emotional analysis, they can still participate in the video conference or webinar, but their data will not be included in the real-time dashboard or post-event report.

Yes, participants can revoke their consent to the emotional analysis provided by MorphCast for Zoom at any time during the video conference or webinar. The organizer of the event can also stop the analysis at any time if needed.

MorphCast for Zoom analyzes participants’ attention level, engagement and emotional state during the videoconference or webinar. It determines the dominant emotion, number of faces in front of the screen, and attention level and engagement of each participant.

Yes, MorphCast for Zoom is GDPR-compliant for the part managed by MorphCast. The software is specifically designed to not identify the subjects being analyzed, but only to make an instant and volatile processing of personal data through the scanning of images extracted from the camera flow provided by the browser. No images are sent to any servers, as they are analyzed directly on the user’s device browser. For more info about it, see MorphCast for Zoom Privacy Policy.
Regarding the management of the conference data by Zoom, as for example the video recording functionality, possibly activated by the host and accepted by the participant in the video conference. More information about Zoom data management you can find at Zoom privacy policy.

MorphCast for Zoom embeds Zoom Conference. Regarding the MorphCast part of the application, here you have the links to MorphCast For Zoom terms of use, MorphCast For Zoom privacy policy and MorphCast For Zoom appointment as data processor (DPA). Regarding Zoom part of the application, here you can find the Zoom Privacy Statement.

Yes, MorphCast for Zoom is available for all Zoom users and it is a freemium paid service.

MorphCast for Zoom is distributed through the Zoom App Marketplace, which is the official store of Zoom.

The post-event report includes a table with the data of each participant who authorized the analysis, such as name, dominant emotion, and average attention and arousal levels. The report also includes the top 5 affects expressed by participants during the entire event, a 2D emotional space, and the dominant emotions of the participants in percentage. For more information on the graphs and extracted data, see our guide to interpret data generated by Emotion AI.

Yes, the organizer can select individuals or groups of participants and view their respective data.

No, only the organizer can see the data of participans.

The accuracy of MorphCast for Zoom’s analysis depends on various factors, such as lighting, camera angle, and facial expression. However, the software has been developed and tested to provide accurate results. For detailed information regarding the accuracy, the potential risks and benefits of using our Emotion AI system and guidance on how to use the system safely and effectively, please refer to this page: How it works.

The cost of MorphCast for Zoom depends on the length of the events. Our billing approach is tailored to adapt to your monthly utilization of license keys. Each month kicks off with a substantial amount of free usage. If your use goes beyond this no-cost allowance, your account will naturally shift to a superior tier. On the flip side, if your usage declines in the next month, the plan will automatically downgrade to a less advanced tier, corresponding to your lesser usage.
You can find more information about our plans & pricing on the page MorphCast Emotion AI For Zoom Plans and Pricing.

Yes, if you are affiliated with a university or are conducting research, you may be eligible to obtain a no-cost license for non-commercial use. Startups may also receive special consideration for such licenses. Please proceed to acquire the necessary license through our web site channel, and then send us an email (info@morphcast.com) to inform us of your status. This will allow us to verify that you qualify for a no-cost, non-commercial license.

Yes, MorphCast Emotion AI Video Conference allows you to use it for a large amount of time free of charge. And this happens every month! Check out the Plans & Pricing.

First of all, charges apply only for usage of the Emotion AI tool. If you do not activate the Emotion AI tool during a Zoom video conference, no billing will occur. If you exceed the minimum threshold specified in the pricing plans, you will receive a monthly report of your daily consumption and the most cost-effective plan will be automatically applied to you, along with a payment request detailing the amount for the respective plan. You will have the option to make payment within 30 days using one of the methods indicated in the payment checkout session. This process repeats every month, so you also renew the free plan’s bonus every month. For more information and details, please refer to the payment chapter of our terms of service.

The purpose of using MorphCast for Zoom is to improve communication and interactions during virtual events by analyzing the emotional state, attention level, and engagement of participants. The data can be used to make adjustments and improvements to the videoconference or webinar in real-time and after the event.
It serves various purposes:
– Enhancing Communication: FER technology helps in identifying emotions like confusion or engagement, improving interaction quality.
– Feedback for Presenters: Offers real-time emotional feedback to speakers, allowing them to adjust their delivery.
– Assessing Meeting Effectiveness: Analyzes participant engagement to gauge the success of the meeting.
– Educational Aid: In learning environments, FER tracks student engagement and comprehension.
– HR Applications: Useful in interviews and employee training for assessing reactions and engagement levels.
– Customer Service Improvement: Assists in understanding customer reactions and satisfaction during service calls.
– Mental Health Assessments: Beneficial in telehealth sessions for evaluating patients’ emotional states.

Yes, MorphCast for Zoom can be used for educational purposes to analyze the engagement and attention of students during virtual classes or lectures.

Yes, MorphCast for Zoom can be used for market research to analyze the emotional response of participants to advertisements or product presentations during virtual focus groups or surveys.

No, MorphCast for Zoom is specifically designed to work with Zoom and is not compatible with other video conferencing platforms.

No, MorphCast for Zoom does not save any personal data. The software only makes an instant and volatile processing of personal data through the scanning of images extracted from the camera flow provided by the browser. While the emotional data analyzed by MorphCast for Zoom may not be categorized as sensitive data, when linked with participant names, they become personal data and are subject to data protection regulations such as GDPR and other local laws. To comply with these regulations, MorphCast for Zoom includes a tool that allows the organizer to insert their own privacy policy applicable to participants. In this case, MorphCast is appointed as the data processor of such personal data, and the organizer is responsible for ensuring that their use of the software is compliant with data protection laws.

No, the data analyzed by MorphCast for Zoom cannot be exported. The data is only available through the real-time dashboard and post-event report. While MorphCast for Zoom does not allow for the export of analyzed data, if the organizer of the video conference or webinar has access to the data and wants to export it, technically, there is nothing to prevent them from doing so. However, it’s important to note that if personal data is exported and used in a way that is not compliant with data protection regulations, this could lead to legal and reputational consequences for the organizer. It’s always important to ensure that any use of personal data is compliant with applicable laws and regulations to protect the privacy and rights of the participants.

To access MorphCast for Zoom, you need to go to the Zoom App Marketplace and register to MorphCast for Zoom Plugin.

Since MorphCast for Zoom works on the client side, meaning that the analysis is performed by the user’s device. This means that the software can scale up to a large number of participants without encountering significant performance issues. The limit on the number of participants that can be analyzed primarily depends on the restrictions set by Zoom for its videoconferences.

Yes, MorphCast for Zoom can be used for large-scale events, since the software works client-side, it can theoretically scale infinitely without losing performance.

Yes, MorphCast for Zoom can be used for corporate training to analyze the engagement and attention of employees during virtual training sessions.

While MorphCast for Zoom was not designed specifically for online therapy, in some cases, it may be possible to use the software to help therapists analyze their clients’ emotional state, attention level, and engagement during virtual therapy sessions. Some psychologists utilize MorphCast for Zoom as an objective measure of mood at the beginning and end of therapy sessions, and also at the start and conclusion of therapeutic journeys. This helps in assessing the effectiveness of the sessions and tracking patients’ mood progress. However, it’s important to remember that MorphCast for Zoom is not a medical tool and should be used in conjunction with professional judgment.

The advantage of using MorphCast for Zoom is that it provides real-time analysis of participants’ emotional state, attention level, and engagement during virtual events, which can help improve communication and interactions. The data can be used to make adjustments and improvements to the videoconference or webinar in real-time and after the event. This can lead to more effective and engaging virtual events.

Yes, MorphCast for Zoom is designed to be easy to use. The organizer of the videoconference or webinar can start and stop the analysis at any time. The real-time dashboard and post-event report are also user-friendly and easy to navigate.

No, there is no limit to the length of the videoconference or webinar that can be analyzed by MorphCast for Zoom.

While the application is responsive for guests users who may be accessing the software on mobile devices, MorphCast for Zoom for organizer is not responsive. This could potentially make it more difficult to use and view the real-time dashboard and post-event report on a mobile device.

The minimum system requirement for using MorphCast for Zoom is a computer or mobile device with a camera and internet connection. The software is designed to work on most modern web browsers.

On our MorphCast For Zoom Support Page you will find instructions for contacting customer support.