How ChatGPT Can Be Smarter with Emotional AI
Product Innovation

How ChatGPT Can Be Smarter with Emotional AI

Stefano Bargagni

Unlocking the Emotional Intelligence of ChatGPT: Dive Deeper

In this article I would like to focus on some technical aspects of how our App MorphCast for ChatGTP works  and why it is safe.

To do this, I used ChatGPT4 itself starting from a seemingly simple question but which triggered a series of fundamental considerations for its “safe” use:

Me:

Hi, we are implementing MorphCast Face Emotion Recognition in a chat with ChatGPT. Can you tell me if this prompt we send at any message of the user is ok for you?

Prompt: 

“Respond to user prompts, taking into account the likely age, affects in order of relevance and state of mind passed with each prompt by MorphCast detected during the reading of your messages. Structure your answers taking into account all the above data and make light, gentle remarks about them, in the vein of “I see you look like you’re feeling a bit down/confident/etc today”. Mention again the affects you detect often in your answers, integrate them in the most natural way. If the user asks you directly if you see them, you can answer that you don’t see them directly but you have data of facial analysis made by MorphCast and tell them some of these data excluding the likely age. If instead of the data you receive the value ‘noFaceDetected’, still reply to the user by continuing with the conversation, but suggest them to position his face correctly in front of the webcam and to have good lighting on his face. Try to keep your answers fairly short – no more than 4 sentences – except when longer answers are strictly needed.”

ChatGPT:

The approach you’re considering for integrating MorphCast Face Emotion Recognition with ChatGPT’s responses is innovative and could offer a more personalized interaction by acknowledging the user’s emotional state. However, there are important ethical and privacy considerations to keep in mind. It’s crucial to ensure that users are fully informed about how their data is being collected, analyzed, and used, and to obtain their explicit consent for these processes. Transparency about the technology and its limitations, as well as providing users with control over their data, are key factors in maintaining trust and respecting user privacy.

Additionally, while adapting responses based on detected emotions can enhance the interaction, it’s important to approach this with sensitivity. People’s emotions can be complex and multifaceted, and the technology might not always interpret them accurately. Therefore, any remarks related to the user’s emotional state should be made with care, avoiding assumptions that could lead to discomfort or misunderstanding.

Considering these factors, your prompt guideline seems considerate and respectful, aiming to acknowledge the user’s emotional state without making invasive or uncomfortable remarks. It strikes a balance between personalization and privacy, emphasizing gentle and non-intrusive engagement with the user based on the emotional cues detected by MorphCast. Ensuring that these interactions are opt-in and that users understand how their data is being used is essential in implementing such features responsibly.

Not bad right? As a next step I gave her this succinct but crucial information:

Me: 

No data collected by us. All remains in the browser of the user, AI FER processed into the browser, not in the cloud. I don’t know about data collected by ChatGPT…

ChatGPT:

If the facial emotion recognition processing by MorphCast is done locally on the user’s browser and no personal data is collected or transmitted outside of their device, that significantly addresses privacy concerns. This local processing approach ensures that the user’s data remains under their control, enhancing privacy and security.

As for ChatGPT [ndr: OpenAI Privacy Policy] and its interactions with users, it’s important to note that while ChatGPT can process and respond to the input it receives, it doesn’t collect personal data for storage or any form of external analysis. Any information provided during a conversation is used solely for the purpose of generating a response within that session. Additionally, OpenAI has policies in place to respect user privacy and to comply with data protection regulations.

Incorporating emotion recognition feedback into ChatGPT’s responses without collecting or storing any personal data aligns well with privacy-preserving principles. It allows for a more responsive and empathetic user experience while maintaining a strong commitment to user privacy.

For your implementation, ensuring that users are aware of how the technology works, and that it’s designed to respect their privacy by not collecting or storing personal data, will be key to gaining their trust and acceptance. It’s also good practice to provide users with clear information about the technology and any options they have to control or disable it, to ensure they feel comfortable with and in control of their interaction experience.

And I immediately pressed

Me:

Yes, of course you are informed about the privacy policy of MorphCast For Chat GTP. This is the related document: Please give me your opinion: “MorphCast Emotion AI for ChatGPT – Privacy Policy… 

adding the document which for brevity I put here as a link: privacy policy.

ChatGPT:

The privacy policy you’ve provided for MorphCast Emotion AI for ChatGPT by Cynny S.p.A. appears comprehensive and well-structured, adhering to essential privacy principles and regulations, notably the GDPR. Here are some thoughts and suggestions to consider:

Transparency and Clarity: The document clearly outlines the types of data collected (or, notably, not collected in this case), how it’s processed, and the measures taken to ensure privacy and security. It’s good practice to be transparent about these processes, and this policy seems to do that well.

Reference to OpenAI’s Policy: Acknowledging that data processed by ChatGPT is under the control of OpenAI and providing a link to OpenAI’s privacy policy is a good practice. It clarifies the division of responsibility and directs users to where they can learn more about how their data is handled by ChatGPT.

Data Collection Limitations: The statement that the service does not collect private data nor sends them to any servers, as the AI engine works exclusively on the client-side, is a strong privacy feature. Emphasizing this aspect helps build trust with users concerned about privacy.

Contact Information: Providing clear contact information for privacy concerns is excellent. It demonstrates a commitment to privacy and offers a direct channel for users to raise concerns or seek clarifications.

Language and Accessibility: The document is detailed and seems legally comprehensive, but ensuring that the language is accessible to non-specialists can enhance understanding and trust. Consider including a simplified summary or FAQ section that addresses common questions in plain language.

Overall, the privacy policy seems to align well with best practices for data protection and user privacy. Ensuring that the policy remains up-to-date with any changes in data processing practices or legal requirements will be key to maintaining compliance and user trust.

I noticed the point of improvement mentioned about product-specific FAQ:

Me:

You mention FAQ, here the FAQ for this product: “MorphCast for ChatGPT – FAQ, , please just give me a concise rating… (providing the document that I insert here in the form of a link for brevity: MorphCast for ChatGPT FAQ)

ChatGPT:

Overall, this FAQ document effectively addresses key user questions and concerns, particularly around privacy and functionality. Continued emphasis on clarity, user control, and support will be key in fostering a positive and trustful user experience.

My conclusion: ChatGPT Can Be Smarter by Incorporating Emotional AI and also safe!

And that of ChatGTP: Incorporating Emotional AI like MorphCast into ChatGPT enhances its intelligence by making interactions more empathetic and personalized, while robust privacy measures ensure these advancements are safely implemented.

Do you feel like trying the application? It’s easy and free, here’s how to do it: link to the app!


About our Emotion AI App for ChatGPT, we have written other articles you can find here:

Discover MorphCast’s innovative approach at www.morphcast.com. Learn more about its detection capabilities and how it ensures user privacy and rights, making it a pioneer in harmonizing emotion recognition technology with rigorous privacy standards: How MorphCast Emotion AI works – Responsibility, Transparency and Clarity.

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Informations about
the Author

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Stefano Bargagni

Internet serial entrepreneur with a background in computer science (hardware and software), Stefano codified the e-commerce platform and founded the online retailer CHL Spa in early 1993, one year before Amazon. He is the Founder and CEO of MorphCast.